State Farm® Insurance Agent Austin Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jocelyn B
September 4, 2024
1
out of
5
rating by Jocelyn B
"Worst experience i ever had with an insurance company. The lady we dealt with stole from us and did things behind our back. Could not even get ahold of the main manager because they gave us the run around. If you cancel your policy with them expect them to spend your refund on the remaining policy when you no longer have a policy."
Danielle Cartwright
August 28, 2024
5
out of
5
rating by Danielle Cartwright
"Billie was great when it came to helping me with getting insurance on my house, switching my car, and getting life insurance as well. And when I bought a new car she got it switched over really quick."
We responded:
"Danielle, thank you so much for your review! We're delighted that Billie could help you with your home, auto, and life insurance needs. It's great to hear that she made the process of switching your coverage so smooth and quick! Billie is great! We appreciate your trust in us, and we're here whenever you need further assistance! Thank you for choosing Austin Jones State Farm! -Austin"
Matthew Allen
August 28, 2024
5
out of
5
rating by Matthew Allen
"I had the absolute pleasure of being assisted by Billie Austin of the Austin Jones insurance group. She was extremely kind and knowledgeable. She helped lower my insurance by almost $75 a month and even contacted my previous insurance for me to get things moving quicker. If you need car, renters, or any other insurance assistance, I’d recommend her 100/100 times. Thank you to Billie and the Austin Jones Insurance Group!!!"
We responded:
"Thank you so much for the review, Matthew! We're thrilled to hear that Billie was able to assist you efficiently and help lower your insurance! Billie is wonderful and we are so glad to have her apart of the team! If you need any further assistance, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Hyatt Frost
August 21, 2024
5
out of
5
rating by Hyatt Frost
"Austin and his team are outstanding! They truly put the "good neighbor" in state farm. I cannot recommend these guys enough for all of your insurance needs!"
We responded:
"Thank you so much for the review, Hyatt! We're thrilled to hear that you had such a positive experience with Austin Jones State Farm! We strive to treat all our customers like neighbors, and it's wonderful to know that our efforts are making a difference! Your recommendation means the world to us! If you need anything else, don't hesitate to give us a call! Thank you for trusting us with your insurance needs! -Austin"
Timothy West Jr.
August 12, 2024
5
out of
5
rating by Timothy West Jr.
"cole is a legend! he went above and beyond helping me get switched over and helped me shave almost $50 off my monthly insurance payment!!"
We responded:
"Timothy, thank you for your review! Cole is amazing and we are so glad to have him on our team. Thank you for trusting us with your insurance needs! -Austin"
Mike M
August 1, 2024
5
out of
5
rating by Mike M
"Luis Flores is excellent to work with. He got me the rates I needed. I highly recommend calling him and giving him an opportunity to earn your business."
We responded:
"Mike, thanks so much for the review! Luis is fantastic and we are so glad to have him on our team. Thank you for trusting us with your insurance needs. -Austin"
Anita Ross
July 18, 2024
5
out of
5
rating by Anita Ross
"Austin Jones State Farm Ins is the best! He saved me money on my premium by making a few minor changes. Thank you Austin!"
We responded:
"Anita, Thanks so much for the review! We greatly appreciate you and your business! -Austin"
Shaunyel Vasquez
July 15, 2024
5
out of
5
rating by Shaunyel Vasquez
"Cole was super helpful and went above and beyond answering questions, being patient, and giving me the coverage I needed. Awesome service!"
We responded:
"Shaunyel, Cole is the best! Thanks so much for allowing us to help you out with your insurance needs! -Austin"
Peggy Lloyd
July 9, 2024
5
out of
5
rating by Peggy Lloyd
"Austin goes way above and beyond as your agent. Change and you won't be disappointed."
We responded:
"Peggy, Thank you so much for the review and trusting our team with your insurance needs. We appreciate your business. -Austin"
Brian Martin
July 2, 2024
5
out of
5
rating by Brian Martin
"BJ was awesome and very helpful"
We responded:
"Brian, thanks so much for the review! BJ is amazing and we are so glad to have her on our team. Thank you for your business! -Austin"
Jessie Taber
July 1, 2024
5
out of
5
rating by Jessie Taber
"Happy with my insurance agent Bj Austin. She fixed me up insurance when I purchased my house."
We responded:
"Jessie, thanks so much for the review! BJ is awesome and we are so glad to have her on our team! -Austin"
Allison Ward
July 1, 2024
5
out of
5
rating by Allison Ward
"Acquired insurance for my business and the process was very quick and easy!"
We responded:
"Allison, thanks so much for trusting us with your business insurance needs! We greatly appreciate your business. -Austin"
Janie Higgins
May 21, 2024
5
out of
5
rating by Janie Higgins
"Luis Flores was very helpful combining our home insurance and autos. He was very professional while being very courteous. Love good customer experience."
We responded:
"Thank you so much for taking the time to share your experience, Janie! We're thrilled to hear that Luis provided you with such exceptional service. Delivering top-notch customer service is always our priority, and it's wonderful to know Luis was able to assist you with your home and auto insurance. We appreciate your trust in us. if you ever need anything else, don't hesitate to reach out. We're here to help!"
Janet Sweeney
May 21, 2024
5
out of
5
rating by Janet Sweeney
"State Farm with Austin Jones and his staff were so helpful. Jacob helped lower my stress level a lot, as I stressed about how to go about getting my car fixed after a fender bender. BJ was also so very helpful and spent lots of time helping me understand what to expect as my car may be considered totaled. She was so patient and understanding. Thanks State Farm."
We responded:
"Thank you for sharing your experience, Janet. We understand that navigating claims and car repairs can be stressful. It's great to know that Jacob and BJ were able to lower your stress levels and ensure you understood the process after your accident. We strive to provide excellent customer service and support to all customer, and your feedback reaffirms that we're on the right track. If you ever need anything, we are always here to help!"
Steve beee
May 18, 2024
5
out of
5
rating by Steve beee
"Very helpful employees"
We responded:
"Steve, thank you for the 5 star review! We appreciate you! -Austin"
ed simpson
May 17, 2024
5
out of
5
rating by ed simpson
"Emily Heinz went above and beyond taking care of adding my new truck and also managed to save me some money. Great job Emily!!"
We responded:
"Thank you so much for your review, Ed! We are thrilled to hear that Emily provided you with such exceptional service and could help assist you with your auto insurance needs! We are so glad to have her apart of our team. We appreciate your business! -Austin "
Daniel Barrios Romero
April 4, 2024
5
out of
5
rating by Daniel Barrios Romero
"Luis is really a 5 star agent. He went out of his way to help me get insurance for my Evo X and my Japanese imported Kei car with the best rate possible. I recommend all my friends and family to him. He is the Agent you can count on!"
We responded:
"Daniel, thank you for taking the time to share your experience with us! Luis is fantastic and we are so glad to have him on our team. Thank you for trusting us with your auto insurance needs. We appreciate you! If you ever need anything else, don't hesitate to reach out! -Austin"
Becky Jackson
April 1, 2024
5
out of
5
rating by Becky Jackson
"Super fast in responding! Saved me $200 a month!"
We responded:
"Thank you for your review, Becky! We are pleased to hear that we could help assist you in finding coverage that works best for you! Thank you for trusting us with your insurance needs! -Austin"
kydin nichols
March 30, 2024
5
out of
5
rating by kydin nichols
"Jacob was great to work with, really made the process seem less. Austin jones is the best of State Farm."
We responded:
"Kydin, thank you for your review! We're thrilled to hear that Jacob made the process smooth for you. We appreciate your kind words! If you ever need anything else, don't hesitate to reach out! -Austin"
Heather Askew
March 28, 2024
5
out of
5
rating by Heather Askew
"Billie was incredibly helpful and so quick to respond to my texts when I needed to make changes to my policy. The Austin Jones team has renewed my faith in State Farm after a previously bad experience with a different State Farm agent. Thank you so much, Billie!"
We responded:
"Heather, thanks so much for the review and trusting our team! Billie is amazing!"
Austin Bahr
March 23, 2024
5
out of
5
rating by Austin Bahr
"This company does an excellent job fast reliable and easy to work with bj is outstanding and can take care of all your insurance need from auto to life give them a call if you are needing insurance or just a quote for cheaper or better plan"
We responded:
"Thank you so much for your review, Austin! We're glad to hear that you found our services fast, reliable, and easy to work with. BJ is amazing and we are so glad to have her on our team! We appreciate your recommendation! Thank you for your business! -Austin"
Liliana Saldivar
March 22, 2024
5
out of
5
rating by Liliana Saldivar
"As a young woman who lets her dad or boyfriend do everything car related for her, I have no idea what I’m doing when it comes to car insurance haha! However Mr. Flores made it 100% easy and doable all by myself! I didn’t feel like they were just out to get my money and Mr. Flores actually cut me a better deal on full coverage auto insurance then my last insurer that was more expensive with just liability!"
We responded:
"Liliana, thank you so much for your review! We are delighted to hear that Mr. Flores made navigating your auto insurance easy and understandable for you. It's great to know you received a better deal and felt valued throughout the process. If you have any more questions or need further assistance, don't hesitate to reach out! Thank you for your business! -Austin"
Keith Long
March 18, 2024
5
out of
5
rating by Keith Long
"BJ is the best!!! At a Grand opening for The Chubby Cactus located in Mounds, I met a lady who worked for State Farm. She quickly took me through the process and I received a quote for home owners and for my two autos. She educated me that for close to the same price State Farm would be able to provide me with WAY more protection. I don't know why I waited so long. I am now protected for more at eighteen dollars difference. That peace of mind was set right there in that place. Thank you BJ for helping me recover the coverage I truly needed and it was a pleasure meeting you!!!"
We responded:
"Thank you so much for your review, Keith! BJ is awesome and we are so glad to have her on our team! We are thrilled to hear that BJ provided you with excellent service and you were satisfied with your new home and auto insurance! Thank you for trusting us with your insurance needs! If you ever need anything else, don't hesitate to reach out! -Austin"
Elise Scheurer
March 8, 2024
5
out of
5
rating by Elise Scheurer
"Luis Flores was wonderful. We were looking at purchasing a home in oklahoma and heard horror stories about how expensive homeowners is. He got us rates lower than what we had previously! Even helped us bundle things and get a bunch of discounts. Would highly recomend."
We responded:
"Elise, thank you so much for your review! We're thrilled to hear that Luis was able to get you great rates and discounts for your new home. Luis is the best and we are glad to have him on our team! If you ever need anything else, don't hesitate to reach out! Thank you for trusting us with your insurance needs! -Austin"
Lori Stanton
March 4, 2024
5
out of
5
rating by Lori Stanton
"So happy with the experience I had with Joe from the Austin Jones Insurance group. He took the time to explain every question I had concerning what the coverage breakdown was on both my homeowners and car insurance and I ended up saving over 10.00 a month, got more coverage and was able to add an umbrella policy. I feel so relieved to be able to get all this cheaper than my current rates. Thank you Joe for your patience and complete knowledge of my insurance questions and our family needs!"
We responded:
"Lori, thank you so much for your review! Joe is awesome and we are so glad to have him on our team! We are delighted to hear that Joe provided you with thorough explanations and helped you find better coverage at a lower cost for your home and auto insurance! Thank you for trusting us with your insurance needs. If you ever need anything else, do not hesitate to reach out! -Austin"